Quality Assurance Specialist

The QA Specialist is responsible for the investigation, documentation and closing out of customer/consumer complaints, creating finished product certificate of analysis, working with certification bodies for additions, changes, and deletions to certified products, and perform environmental swabbing. Including other duties as assigned.

Responsibilities

·         FOOD SAFETY – Complaint Investigation, Environmental Monitoring.

·         Responsible for timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.

·         Collaborates with Customer service personnel on customer complaints, certificate of analysis, and product certifications.

·         Maintains current and complete complaint files.

·         Performs collective analyses of product complaints and implant reports for trends and identification of potential corrective or preventive actions.

·         Ensures documentation is compliant with certification bodies’ regulatory requirements (Kosher, GFCO, etc.).

·         Serves as liaison to certification body GFCO and Kosher auditors, inspectors and representatives.

·         Works with sanitation and production to ensure compliance to Kosher and GFCO requirements.

·         Tracks product certification approvals with GFCO and Kosher and communicate approvals and updates to R&D and Customer Service.

·         Maintains the company's GFCO and Kosher certification files.

·         As needed, participates in Corrective Action Preventative Action (CAPA) analysis to include the investigation of failures, problems or issues.

·         Performs weekly environmental swabbing and track results and corrective actions, if applicable.

·         Performs other related duties or ad hoc projects within the scope of responsibilities.

·         Performs employee training activities related to the company quality program.

Requirements

·         FOOD SAFETY – Notify management of any Food Safety issues.

·         FOOD SAFETY – Aware of empowerment to act to resolve Food Safety issues within the scope of work.

·         FOOD SAFETY – Conform to all Good Manufacturing Practices (GMP’s).

·         BA or BS degree or equivalents is preferred

·         5 or more years of relevant food industry experience

·         Excellent written and verbal communication skills.

·         Team oriented with the ability to work independently.

·         Proficient in Windows platforms with various types of database applications (word processing, use of document templates, spreadsheet, page layout, styles, etc.). 

·         Bilingual (Spanish) a plus

Physical Requirements

·         Ability to lift, push and pull up to a maximum of 40lbs.

·         Hearing and visual ability to observe and detect signs of emergency situation required.

·         Must be able to sit, stand, reach, bend and stoop for extended periods of time.

·         Must be able to taste for sensory reviews.

·         Must be able to climb stairs multiple times per day.