Join our team!
Welcome to EMPWR Nutrition, we aspire to become the global leader in development & co-manufacturing of bars in the healthy snacking segment.
Our company was founded in 2020 and has experienced remarkable growth ever since. We produce some of the most iconic and leading brands, setting the standard for taste and texture in the market. We offer a wide range of possibilities within the protein bar segment, that are not only nutritious but also delicious.
We are seeking a dedicated and versatile professional to join our team as an Account and Customer Service Coordinator. This role is a critical link between our customers, sales team, and operational departments, ensuring that customer demands are met with precision and excellence. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to manage both account coordination and customer service responsibilities effectively.
Responsibilities
Account Coordination:
· Coordinate label, artwork and packaging requirements with customers and internal teams.
· Support the phasing in (new listings) and phasing out (discontinuations) of SKU’s
· Assist the sales team in following up the R&D progress related to new product development (launch planning)
· First contact for customers for all operational topics. Manage daily communication with customers: quality surveys, questionnaires, samples, etc
· Update internal databases (CRM) with account details, and maintain SKU master data
Customer Service:
· Handle order processing from order acceptance to invoicing, ensuring accuracy and timeliness.
· Organize the continuous flow of goods and meticulously manage administrative preparation.
· Ensure customer-friendly handling of complaints and inquiries.
· Maintain regular contact with the warehouse and production planning teams to ensure seamless operations.
Qualifications:
· Bachelor’s degree in Business Administration, Marketing, or a related field.
· 3-5 years of proven experience in account coordination, customer service, or a related role in a manufacturing environment
· Excellent communication and interpersonal skills.
· Strong organizational and multitasking abilities.
· Proficiency in Microsoft Office Suite and CRM software.
· Ability to work independently and collaboratively in a fast-paced environment.
· Detail-oriented with strong problem-solving skills.
The USA: why it's worth it to work with us
Challenge the status quo
We are building something really special in the United States, to challenge the status quo of nutritional bars and prove that they can be delicious. Our operations are expanding rapidly, and we are looking for the best people to work with us on our ambitious growth plans!
Job security
Job security in a safe and pleasant working environment: the growth we foresee in our volumes the coming years is big! Therefore, we are able to secure jobs because we are in need of many hands and brains to make it all come together.
In our company we are constantly evolving, creating new products, and continuously questioning and renewing our ways of working. That makes us an exciting place to work. We are encouraged to share ideas and make suggestions.
Cynthia Sulimro, R&D
There are no politics, bias, or favoritism in our company. We value hard work and competence. Our people get fair compensation and have the same opportunities as their fellow team members to grow in their careers.
Fatima Cerrato, Production
We’ve grown from a local company into an international company over the years. Being part of the EMPWR group has brought positive changes but more importantly it has also brought stability. Being part of a large group that values its employees has made us stronger and more resilient.
Julio Flores, Production
The work environment and the relationships I established with my co-workers, the opportunities to grow and climb the ladder are things that made me come to work every day. It’s the place where I have the opportunity to grow, develop and prove myself.
Gabe Chapman - Production, McMinnville, US
Where we work
The facility
In McMinnville, the growth in operations has given us a new breath that allows to expand our operations and modernize our equipment. The future looks bright, and that vibe makes it an exciting spot to be for our entire team here in the U.S.
The R&D center
Our growing R&D center is where the team can make and evaluate prototypes for our customers and the growing nutrition bar industry. This onsite center allows us to immediately evaluate the test results and to rapidly push our innovations one step further. All employees are encouraged to taste new prototypes and share their thoughts.
We’re situated in the south end of McMinnville, a historic town in the heart of Oregon’s wine country. Not many cities here are as lucky to be just 45 minutes away from the big city, the mountains, and the ocean. An easy commute from all directions, without traffic jams.